1. General Provisions
This Privacy Policy (hereinafter — "Policy") governs the procedures for processing and protecting personal data of users of the website [insert website domain] (hereinafter — "Website"), managed by PT Terra Auri Group, registered in accordance with the laws of the Republic of Indonesia (address: JL. Raya Kesambi No. 9, Desa/Kelurahan Kerobokan, Kec. Kuta Utara, Kab. Badung, Bali Province, Postal Code: 80361).
The company acts as a Data Controller in accordance with the Law of the Republic of Indonesia No. 27/2022 "Personal Data Protection."

2. Personal Data We Process
We may collect and process the following categories of data:
Surname, name
Phone number
Email
Location address

3. Purposes of Data Processing
Personal data is used for:
User registration on the website
Communication and feedback
Contract conclusion and execution
Sending informational and promotional materials (upon user consent)
Compliance with legal requirements
Analytics and quality control

4. Cookies and Similar Technologies
4.1 The website uses cookies and other tracking technologies to:
Ensure proper website operation
Remember user settings
Analyze traffic and user behavior
Show personalized content and advertising
4.2 Cookies are small text files stored on the user’s device.
4.3 Users can change browser settings at any time to restrict or delete cookies. In this case, some Website features may not function correctly.
4.4 By using the Website, the user consents to the use of cookies in accordance with this Policy.

5. Actions with Personal Data
Collected data may be:
gathered, recorded, systematized, stored, clarified, used, anonymized, blocked, or destroyed;
Transferred to third parties (partners and contractors) solely to achieve the stated purposes;
Transferred outside Indonesia (cross-border transfer) in case external services are used (e.g., hosting, CRM, email marketing, analytics).

6. Data Transmission and Storage
Personal data may only be transferred to the extent required to achieve processing purposes.
For cross-border transfers, we ensure an appropriate level of protection conforming to Law No. 27/2022.
Data is stored until the processing goals are achieved or until the user withdraws their consent.

7. User Rights (Data Subjects)
Users have the right to:
Receive information about what data is collected and how it is processed;
Request data amendment or deletion;
Restrict processing or withdraw consent;
Opt out of mailings at any time;
File a complaint with the regulatory authority of the Republic of Indonesia (Ministry of Communications and Informatics)

8. Withdrawal of Consent and Contact Details
The user can withdraw consent by sending a written notice to:
info@terra-auri.com
The Data Protection Officer (DPO) at PT Terra Auri Group is appointed and can be contacted via:
info@terra-auri.com

9. Data Protection Measures
We take organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction, including:
Using secure servers and SSL encryption;
Restricting staff access;
Conducting regular security audits.

10. Policy Changes
The company reserves the right to amend this Policy. The new version comes into effect upon its publication on the Website.

11. Company Contact Details
For any questions related to data processing and the use of cookies, please contact us at:
Email: info@terra-auri.com
Address: JL. Raya Kesambi No. 9, Desa/Kelurahan Kerobokan, Kec. Kuta Utara, Kab. Badung, Bali Province, Postal Code: 80361.